Privacy Policy
Last updated: February 6, 2025
Table of Contents
1. Introduction
Welcome to Rau Forest Villa & Campsite. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns about our policy, please contact us.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make a booking
- Contact us for inquiries
- Subscribe to our newsletter
- Participate in promotions
This information may include:
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email, phone number, address | Booking confirmation, communication |
| Identification | Passport/ID number (for check-in) | Legal requirements, verification |
| Payment Information | Card details, mobile money numbers | Processing payments |
| Booking Details | Check-in/out dates, guest count, preferences | Service delivery, personalization |
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Location Data: Approximate location based on IP address
- Cookies and Tracking: See section 8 for details
3. How We Use Your Information
| Purpose | Legal Basis | Information Used |
|---|---|---|
| Process bookings and payments | Contract fulfillment | Contact, payment, booking details |
| Communicate with you | Legitimate interest | Contact information |
| Improve our services | Legitimate interest | Usage data, feedback |
| Marketing and promotions | Consent (opt-in) | Email, preferences |
| Legal compliance | Legal obligation | Identification, booking records |
| Security and fraud prevention | Legitimate interest | IP address, device information |
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
4. Information Sharing
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- Email service providers
- Analytics companies
- Customer support platforms
These providers are contractually obligated to protect your information and only use it for the services they provide.
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government requests
- To protect our rights, property, or safety
- To prevent fraud or security issues
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Limited access to personal information
- Secure Storage: Protected servers and databases
- Regular Audits: Security assessments and updates
- Staff Training: Privacy and security awareness training
Despite our safeguards, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking records | 7 years | Tax and legal requirements |
| Account information | While account is active | Service provision |
| Marketing data | Until unsubscribed | Marketing communications |
| Website analytics | 26 months | Website improvement |
Upon expiration of the retention period, we will securely delete or anonymize your data.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of your personal information we hold.
Right to Correction
Request correction of inaccurate or incomplete information.
Right to Deletion
Request deletion of your personal information.
Right to Object
Object to processing of your personal information.
To exercise these rights, please contact us using the information in Section 12.
9. Third-Party Services
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those third-party services. We encourage you to read the privacy policies of any third-party services you visit.
Some third-party services we use include:
- Payment Processors: For secure payment processing
- Analytics Services: Google Analytics for website statistics
- Email Services: For communications and newsletters
- Social Media Platforms: For sharing and engagement
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will let you know via email and/or a prominent notice on our website prior to the change becoming effective.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Address
Langoni, Mji Mpya,Majengo, Moshi, Kilimanjaro, Tanzania
Response Time
We aim to respond to all privacy-related inquiries within 7 business days.
Your Consent
By using our website and services, you consent to our Privacy Policy.